Complaints Process

Complaints Process

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

Who to contact

Please address any complaints in writing FAO Samantha Moss and post to us at The Plaza, 100 Old Hall Street, Liverpool, L3 9QJ. The complaints will be dealt with in accordance with our internal complaints procedure (click here to read our complaints procedure). Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitor Regulation Authority www.sra.org.uk/consumers/problems/report-solicitor.page

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Contact us today

Call our expert legal team today:
0800 955 0055

If you think you have suffered a financial loss due to the negligent actions of a construction professional, you can contact our expert legal team by telephone or by email or via our enquiry form.

Our initial telephone contact service is available 24/7 and all enquiries are free of charge.

We are dedicated to providing our clients outstanding service and achieving the most positive outcome and maximum compensation. We have a depth of experience and expertise of dealing with construction negligence that is unparalleled.

Get in touch today
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